Privacy Policy

Welcome to PotterSlots. This Privacy Policy outlines how we, PotterSlots (“we,” “us,” “our”), collect, use, store, process, and share your personal information when you access or use our website located at potter-slot.uk.com and associated services. By using our platform, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services.

1. Data Controller

PotterSlots is the data controller responsible for your personal data. Our registered office is in the United Kingdom. For any questions or concerns about your privacy or data protection, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following types of personal data:

  • Identity information: full name, date of birth, gender;
  • Contact details: email address, telephone number, postal address;
  • Account information: username, password, profile preferences;
  • Financial data: deposit and withdrawal history, payment details;
  • Technical data: IP address, device type, browser information, operating system;
  • Usage data: how and when you use our services, pages visited, time spent;
  • Communication data: correspondence via email, chat or other channels;
  • Verification data: identity documents for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance;
  • Special category data: any sensitive information you voluntarily provide, such as health or ethnicity;
  • Third-party data: information acquired from fraud prevention agencies and responsible gambling organisations.

3. How We Use Your Information

Your personal data is used for the following purposes:

  • To create, manage, and secure your account;
  • To verify your identity and ensure you meet the minimum legal gambling age;
  • To process deposits, withdrawals, and payments accurately and securely;
  • To comply with UK Gambling Commission regulations and other legal obligations, including AML and responsible gambling requirements;
  • To communicate important information about your account and our services;
  • To administer promotions, bonuses, competitions, and loyalty programmes;
  • To send marketing communications with your explicit consent;
  • To personalise your experience and tailor offers to your preferences;
  • To monitor and analyse usage patterns to improve our website and services;
  • To detect, prevent, and investigate fraud, money laundering, or other criminal activities;
  • To comply with any court orders, regulatory investigations, or lawful requests from authorities.

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

  • Your consent (e.g., for marketing communications);
  • The performance of a contract (e.g., providing gambling services to you);
  • Compliance with legal obligations (e.g., regulatory requirements);
  • Our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., fraud prevention, service improvement).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal or regulatory requirements. Typically, this means your data will be kept for up to five years after your account is closed or after your last activity, unless a longer retention period is required for reasons such as self-exclusion records, ongoing disputes, or investigations.

6. Marketing Communications

We may send you marketing messages about our services and special offers only if you have given your explicit consent. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe instructions included in our communications.

7. Cookies and Tracking Technologies

PotterSlots uses cookies, pixels, and similar technologies to:

  • Enable essential website functions and security;
  • Remember your preferences such as language and currency;
  • Analyse site usage and performance to enhance user experience;
  • Deliver personalised advertising based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

8. Sharing and Transferring Your Data

We may share your personal information with:

  • Service providers who assist us with payment processing, software, hosting, and customer support;
  • Regulatory authorities, including the UK Gambling Commission, to comply with legal obligations;
  • Fraud prevention and identity verification agencies;
  • Companies within the PotterSlots corporate group for internal administration;
  • Third parties authorised by you to receive your data.

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Security

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or misuse. These measures include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used;
  • The right of access to your personal data;
  • The right to rectification of inaccurate or incomplete data;
  • The right to erasure (“right to be forgotten”) in certain circumstances;
  • The right to restrict or object to certain types of processing;
  • The right to data portability, allowing you to receive your data in a structured, commonly used format;
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing;
  • The right not to be subject to automated decision-making, including profiling, that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We may request proof of identity to verify your request.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after updates indicates your acceptance of the revised policy.

12. Complaints and Contact Information

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at https://ico.org.uk.

13. Responsible Gambling

At PotterSlots, we are committed to promoting responsible gambling. If you feel you may have a gambling problem or need advice, please visit GamCare for support and resources.

Last updated: October 2024